Shipping & Returns
Note: This info is also in our complete store policies link.
Shipping
We can ship to virtually any address in the world. Please note that there are shipping restrictions on some products, and some products cannot be shipped to international destinations.
Lunchbox Audio offers free shipping on most orders of $100.00 or more to US Destinations. The shipping service used for free shipping is at the sole discretion of Lunchbox Audio. You may choose an expedited service for an additional fee.
Lunchbox Audio ships via common carriers, including but not limited to the US Postal Service, United Parcel Service, and Federal Express. Tracking and insurance is provided for each shipment. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Also, please note that in some cases, international shipping may take longer if we normally drop ship the item domestically.
Most orders ship within 1 to 2 business days, but in some cases it can take longer. Products may ship from our warehouse in Bellingham, WA, from a 3rd party warehouse, or direct from the manufacturer. USA delivery may take between 1 - 10 days on average (International 7-30 days) depending on your location and the shipping method chosen at checkout.
While we make every effort to complete orders at the pace requested, we cannot guarantee order fulfillment times or 3rd party shipping carrier delivery times. In the event Lunchbox Audio feels it cannot meet a shipping request in a timely or reasonable fashion, an attempt will be made to contact the customer with the contact details provided on the order in order to inform of any delays.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In the rare event your order does not arrive, you must notify Lunchbox Audio within 14 days of the original shipment date.
Returns Policy & Procedure
Lunchbox Audio offers a 14-Day No Hassle Return Policy on most new, unopened merchandise shipped within the United States. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) If your purchase was eligible for our free shipping offer, the original shipping cost will be deducted from your credit or refund. Due to the complexity and cost of international shipping, international returns are handled case by case. We will make every reasonable effort to make each of our valued customers, whether domestic or international, whole on any purchase when a problem is encountered.
In the event of return or repair, customers are generally responsible for shipping and must contact (support @ lunchboxaudio.com) for a return authorization number and shipping instructions before sending any merchandise.
Items sold as "new" that are unopened and unused, with the exception of personal items (listed below), may be returned within 14 days of receipt of shipment for a full refund or store credit, less any shipping and delivery fees.
Items sold as "new" (exception: analog tape - see manufacturer's warranty) that are determined to be defective within 14 days of receipt may be exchanged for the same product, if still available, or a similar product of equal value if the item has been discontinued. In the event an item cannot be found of equal value to replace the defective item, the customer may receive store credit to be applied against another purchase, or a full refund. In the event that a product is found to be defective, and more than 14 days have elapsed since receipt of product delivery, the product will generally default to coverage under any applicable manufacturer's warranty for repair or replacement. (See your product warranty for details.)
Opened items sold as "new" may be returned for merchandise credit; However, the items may be subjected up to a 30% restocking fee. Restocking fees may consist of original shipping costs, non-refundable PayPal fees, estimated costs to resell the item, etc. In order to minimize restocking fees, items must be returned in resalable condition including all original packaging, paperwork, and accessories.
In general, we do not accept returns for items sold as "used" or "b-stock". Lunchbox Audio makes every effort to provide accurate descriptions and photos of each item in these categories and any cosmetic or functional deficiencies are noted on the product page which customer accepts upon making the purchase. Returns in these categories will not be accepted for solely cosmetic defects. In the unlikely event an item sold in these categories is determined to be other than described upon receipt of shipment by customer, then Lunchbox Audio may, at it's sole discretion, offer to repair, replace, or otherwise compensate the customer in order to make them whole on their purchase.
We do not accept returns for items that are not returned in resalable condition, software, items construed to be personal items (including personal microphones, personal earphones, or other items that are construed as personal items, etc.), or items damaged during customer installation.
If a reel of analog tape is determined to be defective, the manufacturer's warranty will apply and we will assist the customer in working with the tape manufacturer to obtain warranty performance.
Our "Free Shipping" offer may only apply to the original shipment. If an item is being returned for exchange, additional shipping charges may be applied to the original order. Large items such as furniture, acoustics, stands, etc... are costly to ship, so please keep this in mind when placing your order that you've selected the correct model or desired color of an item to prevent additional return and exchange costs down the line.
Lunchbox Audio reserves the right to discontinue the right of return for customers with excessive return history.
If there is any doubt about the return policy of a specific item, please contact Lunchbox Audio before placing your order.
When a return request has been approved, the customer is granted up to 10 business days to ship the item back. Failure to complete the return process within a timely fashion may void the return performance of Lunchbox Audio.
When a return is shipped, customers should use a trackable service with signature delivery and package insurance for their own safety. Until Lunchbox Audio has received the return in the expected condition, the item is still in the responsibility and care of the customer. Customers agree to not hold Lunchbox Audio liable for lost or damaged return packages. Lost or damaged claims may be filed by the customer with their shipping carrier.
All returns should be shipped back safely packed to avoid damage to the internal contents. General guidelines suggest at least 2" of cushion around each side to prevent damage during shipment.
Refunds & Store Credit
You should expect to receive your refund or store credit, less any applicable restocking fees, within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days). International processing times may take longer.
If your purchase was eligible for our free shipping offer, the original shipping cost will be deducted from your credit or refund.
As of May 2019, PayPal has changed their policy not to issue refunds of PayPal fees when a merchant refunds a payment. As such, customers who elect to pay with PayPal accept that PayPal fees incurred for payment acceptance will not be refunded if you cancel your order, return an order, change an order, etc.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.